Refund Policy

At Wake Forest Duct Cleaning, customer satisfaction is our top priority. We are committed to delivering high-quality HVAC services and products. If you're not fully satisfied with your purchase or service, we’re here to help. Please review our refund policy below.

1. Service Refunds

We stand behind the quality of our work. If you're not satisfied with a service performed, please contact us within 7 days of the completed work. We will make every effort to resolve the issue. If the issue cannot be resolved, you may be eligible for a partial or full refund, depending on the situation.

Eligibility for a Service Refund:

You must notify us within 7 days of service completion.
The issue must not result from customer misuse, neglect, or external factors (e.g., power surges, flooding).
A technician must be allowed to inspect the issue.

Non-Refundable Services:

Diagnostic service calls once service has been rendered and approved.
Emergency services (performed outside of regular business hours).
Services affected by third-party interference or unauthorized modifications.

2. Refund Process

Once your refund request is approved:

Refunds will be issued to the original method of payment within 7–30 business days.
For cash or check payments, a company check will be mailed to the address on file.

3. Contact Us

To request a refund, report an issue, or ask questions about our policy, please reach out to us:

Phone: 984-789-2267
Email: wakeforestductcleaningllc@gmail.com

*Wake Forest Duct Cleaning reserves the right to amend this policy at any time.*